Complaint Investigation Report

Staff do not ensure a client is being properly fed while in care:

The allegation is that staff do not ensure a client is being properly fed.

On 8/24/2023, LPA interviewed ADM and staff S1. Both stated 2 residents usually eat meals in the dining room. 1 resident usually eats meals in the living room and 1 resident usually eats at the patio table. Both stated resident R1 usually eats meals in his/her room. Both stated caregivers always check around 20 minutes after meals were delivered to R1. Both stated If there was food still left on the plate, caregivers asked R1 if he/she wanted to continue to eat. Caregivers usually gave R1 more time to finish the meals if R1 stated he/she wants to continue. Both stated caregivers always asked R1 if he/she needs other food if R1 refused to continue on the meals. Both stated sometimes R1 refused breakfast or lunch, and caregivers gave R1 more time and asked again later. Caregivers offered other alternative food if R1 still refused the meals. ADM stated R1 has the personal rights to refuse the food and caregivers are not to force R1 to eat. Both stated the facility provides 3 meals and snacks to residents.

On 9/30/2024, LPA interviewed resident R1. R1 stated the food is not enough for him. R1 stated he/she requested more food, but nothing improved.

LPA interviewed 4 other residents. 4 out of 4 residents were unable to answer questions.

LPA interviewed staff S1. S1 stated the facility offers food in good amount for the meals. S1 stated the residents always cannot finish all the food for the meals.

LPA interviewed House Manager (HM). HM stated the facility provides meals in good amount and residents can request more food if they need more. HM stated R1 never requested more food. HM stated resident R1 claimed hungry because R1 wants the family to visit them more often. LPA interviewed ADM. ADM stated the facility provides sufficient food to residents. ADM stated resident R1 claimed hungry because R1 wants the family to visit them more often or to bring some food for them.

LPA checked the facility food supplies, and observed the perishable food supplies are sufficient for 2 day and non perishable food supplies are sufficient for 7 days.

Based on the interviews, no evidence to indicate that staff do not ensure a client is being properly fed.