Complaint Investigation Report

LPA Monter interviewed ADM. ADM stated the facility provided To go boxes and disposable containers with food, for covid positive residents. ADM stated All staff were wearing masks and automated machines were in the 2nd and third floor. ADM stated Housekeeping, had disinfectant sprays as well. ADM stated they tested the whole community and staff. ADM stated covid positive staff were isolated. ADM stated they Contact family and contact their doctors. ADM stated they Test residents every 3 days.

LPA Monter interviewed residents R2-R9. 1 Out of 9 residents (R2) stated he/she doesn’t know what the facility did during a covid outbreak at the facility. 2 Out of 9 residents (R4, R7) stated they did not want to be interviewed. 5 Out of 9 residents (R3, R5, R6, R8, R9) stated they observed staff wearing masks during a covid outbreak.

On October 22 & November 12, 2024, LPA Monter interviewed staff S5 and S6. S5 stated the facility provided mask and hand sanitizer. S5 stated staff were masks during an outbreak. S6 stated he/she isn’t comfortable answering the question and stated she does not want to answer.

Based on a review of the facility’s infection control plan dated May 2022, the facility shall follow their county’s department of health instructions. The Policy also states staff will wear masks during the virus season/ viral outbreak.

The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.