Complaint Investigation Report

Staff spoke to resident(s) in an inappropriate manner:

The allegations are resident hit by staff and staff yelled at resident.

On 1/24/2025, LPA interviewed 2 residents. One resident was unable to answer the questions. The other residents stated there was no staff hit him/her, and no female staff yelled at him/her but a male staff yelled at him/her.

LPA interviewed staff S1. S1 denied he/she hit or physical abused residents. S1 stated some of residents are with bad hearing, so he/she sometimes raised the voice but he/she never yelled at residents. S1 stated he/she did not see or hear any staff hit or yelled residents.

LPA interviewed Administrator (ADM). ADM denied staff hit or yelled at residents. ADM stated he/she did not receive any report that staff hit or yelled at residents. ADM stated some residents with bad hearing, the staff might need to raise voice to talk to them, but were not yelling at the residents.

ADM stated on 12/17/2024, around 1;00PM, resident R1 was transferred from a skilled nursing home to the facility via ambulance. ADM stated R1 was combative and did not want to move in the facility. ADM stated R1's family member and two staff of the ambulance were helping R1 to move in the facility, and were talking loud to R1 because R1 was behaving aggressively. ADM stated neighbors called police department. ADM stated police officers came to the facility but did not leave police report case number.

LPA toured the backyard and side yard, LPA observed the fences are around 2 meters. It was hard to look though the fence to see the inside of the facility. LPA noted that It is easy to hear the voice at the side yard in the neighborhood for the conversation in the facility if windows are opened

On 1/25/2025, LPA interviewed resident R2's family member (FM). FM stated the facility staff treat R2 very good. FM stated R2 received good care from the facility staff. FM stated the facility staff did not yell or hit at R2.