Complaint Investigation Report

On 06/23/2023, LPA Monter interviewed residents R2-R4. Residents R2 & R3 stated the facility provides residents with enough food and would provide seconds if requested. R3 stated the facility takes into consideration his/her food choices when requested. LPA attempted to interview R4, but resident was nonverbal.

On 06/23/2023 LPA interviewed Staff (S1) regarding the allegations. S1 stated the facility provides many varieties of foods and provides residents with seconds if they want. S1 stated they facility may run low on a few things in grocery day, but the home has never been out of food.

On 06/23/2023 LPA interviewed ADM regarding the allegations. ADM stated the facility was aware of the residents’ dietary restrictions. ADM stated during the time period that R1 was at the facility, the home had only 3 residents. ADM stated only R1 had a special diet due to his/her diabetes. ADM stated the facility does make meals that would meet the residents’ dietary needs such as meals that had less carbs and sugar free. ADM stated the home does have a sample menu, but the home does an active effort to make the food the residents request.

ADM stated she/he would get conflicting food choices from residents’ families such as R1’s family members; one family member would request no carbs such as potatoes and the other family member would complain about the choice. ADM stated in these circumstances that the home would make meals as directed by the resident.

ADM stated the facility provides additional servings if the residents ask. ADM stated there have been instances where a resident is being fed and another resident would insist on being fed as well. ADM stated if a resident requests to be given food, the facility would do so.

On 09/27/2023, LPA Monter interviewed resident R1. R1 stated the home provides enough food for lunch and dinner but did not provide enough food for breakfast. R1 stated the food was not original and all the home would provide him/her was "rice, rice, rice.". R1 stated he/she was not happy with the quality of the food. R1 stated the facility would provide him/her enough food so he/she wasn’t hungry. R1 stated he/she never asked for seconds besides that one time when he/she asked S1 on 06/11/2023, and the staff told him/her they were out of food.