Complaint Investigation Report

434700042-10-9-2024-47-HC-WSCT-DAJT6W-20241030142747

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/16/2024 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20240916115323

The Home Care Organization (HCO) is working a Home Care Aide (HCA) who is not registered.

Home Care Services Branch (HCSB) Analyst, Ramsey Chimienti, arrived at the business address for ReachPoint Home Care & Resources, and was greeted by the Licensee, Antonia Empaynado. The analysts reviewed a list of documents that were compiled by Antonia in order to complete the investigation. The requested documents included payroll from August 2024 through current as well as personnel records.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached HCS 9099D report.

Analyst Chimienti concluded the visit with an exit interview and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.