Complaint Investigation Report

Allegation: Staff not providing proper hygiene for residents.

Based on interviews and observation the facility at the time (2022) did not have hygiene products in the bathrooms. The Administrator confirmed today that the facility gives toilet paper to each resident and will provide additional hygiene items if needed or requested by the residents. Some residents provide for themselves with hygiene needs. The residents do not require assistance with bathing or showering. Some residents take showers three time a week and some take a shower once a week.

An unsubstantiated finding means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.