Complaint Investigation Report

On March 22, 2024, LPA Steve Chang interviewed ADM, James Dial. ADM stated on March 7, 2024, he spoke with R2’s authorized representative for 2 hours.

LPA Chang interviewed Staff S1. S1 stated Staff S4 called R2’s authorized representative, but no one picked up the phone and could not leave a message. S1 stated he/she spoke with R2’s authorized representative on March 7, 2024, at 3:00pm.

LPA Chang interviewed R2’s authorized representative. (AR). AR stated the facility notified him/her about the incident in question, the following day.

On November 27, 2024, LPA Manuel Monter interviewed staff S4. S4 stated he/she had called R2’s authorized representative on March 6, 2024, but no one answered. S4 stated she left a voicemail.

The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.