Facility Evaluation Report

Licensing Program Analysts (LPAs) Steve Chang and Trang Pham conducted an unannounced case management visit and met with Operation Manager (OM) Mary Jane Banaga.

Today's visit continued on the case management visit conducted on 04/07/2023. The Department received an incident report on 4/1/2023 where the facility reported that inappropriate body touches between 2 clients occurred at the facility.

On 4/7/2023, the Department conducted a physical visit. 3 staff and 2 clients were interviewed. Clients' (R1, R2) documents were obtained.

On 4/10/2023, the Department received an email from OM with a Termination Service Letter for a client dated 4/5/2023, and Actions Taken List dated 4/3/23, 4/4/23, 4/5/23, 4/6/23 and 4/10/23.

During today's visit, LPAs interviewed OM and 2 staff (S1, S2). Staff training documents were obtained.

Exit interview was conducted with OM, The report was provided to OM for signature. A copy of the report was provided to OM.