Complaint Investigation Report

Facility kitchen has cockroaches and/or rodents:

On 09/26/2025, LPA with 3 county vector control staff toured and inspected the facility including kitchen, dining room, memory care unit small kitchen, memory care unit dining room, boiling room, trash room, resident room in assist living unit, resident room in memory care unit, and exterior of the facility building.

There were no cockroaches or rodents found in the facility and no signs of cockroaches or rodents existing in the facility.

LPA interviewed staff S1. S1 stated he/she never saw rodents or cockroaches in the facility. S1 stated the facility has pest control company come to check every week. LPA interviewed the facility Maintenance Director (S2).S2 stated the facility does not have cockroaches or rodents.

LPA interviewed previous Executive Director (PED). PED stated he/she have the confident that the facility does not have cockroaches or rodents.

Based on the review of the report of county vector control staff, There were no cockroaches or rodents found in the facility.

The facility refrigerator's maximum temperature of 40 degrees F (4 degrees C) and/or freezer temperature of 0 degrees F or below is not maintained:

On 09/26/2025, LPA checked the temperature of the freezer and the refrigerator in the kitchen. The temperature of the freezer was observed at --17 degree F and the temperature of the refrigerator was observed at 25 degree F.

LPA interviewed staff S1. S1 stated the temperature of the freezer is always kept below 0 degree F and the temperature of the refrigerator is always kept below 40 degree F.

Based on the review of the temperature log in the kitchen, the temperature of the freezer is always kept below 0 degree F and the temperature of the refrigerator is always kept below 40 degree F.