Complaint Investigation Report

On 5/30/2025, LPA interviewed Program Director (PD) Raul Regencia. PD stated on 5/23/2025, he/she received a phone call from client C1's care home staff and notified him/her that C1 sustained bruise on left arm. PD stated he/she received photos of R1's bruise from C1's care home staff. PD stated after reviewed the photos, it looks like the bruise already 2-3 days. PD stated staff S1 denied he/she grabbed C1 or hurt C1. PD stated he/she did not receive report that C1 had incident on 5/23/2025. PD stated he/she interviewed another 4 staff, all of them stated C1 did not have any incident on 5/23/2025. PD stated he/she interviewed a client who was in the same van with C1 on 5/23/2025, and another client who was in the same group with C1 on 5/23/2025, both of them stated C1 did not have any incident on 5/23/2025. PD stated he/she interviewed C1 and C1 stated he/she sustained the bruise from C1's care home. PD stated a client C2 who has the same first name as S1, was in different group and in different van with C1 on 5/23/2025. PD stated C1 and C2 did not have any contact on 5/23/2025.

LPA interviewed client C1. LPA observed C1 had purple bruise on the left arm. C1 did not say the bruise is painful. C1 provided the name of the people who hurt him/her. LPA checked the day program staff roster and there was no staff with the name provided by C1.

LPA interviewed staff S1. S1 denied he/she grabbed C1 or hurt C1 on 5/23/2025.

LPA interviewed staff S2. S2 stated he/she looked at the photos sent by C1's care home staff on 5/23/2025, regarding C1's bruise and it looks like the bruise already 3 days because the bruise looks yellowish. S2 stated C1 did not have incident on 5/23/2025.

LPA interviewed staff S3. S3 stated C1 showed his/her bruise on the left arm at the reception area when C1 arrived at the day program facility on 5/23/2025. S3 stated C1 told him/her that C1 sustained the bruise from C1's care home.

LPA interviewed the driver and care staff of the van to pick up C1 and drop off C1 on 5/23/2025. Both of them stated C1 did not have incident during the pick up and drop off.

Based on the review of the incident report dated 5/27/2025, C1's family member reported a complaint to police department. C1's family member withdrew the charge of the complaint later.