Complaint Investigation Report

On 02/15/2024, 3 residents were interviewed. 3 out of 3 residents denied a staff member handling the residents in a rough manner when performing activities of daily living (ADL) care. 3 out of 3 residents denied staff speaking to them in an inappropriate manner. 3 out of 3 residents denied staff yelling at the residents.

On 02/15/2024, 3 staff members were interviewed. 3 out of 3 staff denied staff handling the residents in a rough manner when performing ADL care. 3 out of 3 staff denied speaking to the residents in an inappropriate manner. 3 out of 3 staff denied yelling or raising their voice at the residents.

From 02/15/2024 – 02/22/2024, 3 witnesses were interviewed. 3 out of 3 witnesses denied the observation of staff handling the residents in a rough manger when performing ADL care. 3 out of 3 witnesses denied the observation of staff speaking to the residents in an inappropriate manner. 3 out of 3 witnesses denied the observation of staff yelling or raising their voice at the residents.

On 02/15/2024, LPA Dolores observed R1 at the facility. R1 was being assisted by staff during a meal. R1 was observed to be treated well by the staff with no observations of staff yelling, speaking inappropriately, or rough handling residents. R1 did not appear to be in discomfort or appear to be afraid of the staff. LPA did not observe any visible bruising on R1's skin.

Based on review of the police report records, on 02/08/2024 a welfare check was conducted at the facility for R1. R1 was deemed to be in good health and in well living conditions.

The Department has investigated the above allegations. Based on interview, record review, and observation the above allegation is unfounded meaning the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with lead caregiver, Hsiu Luan "Tina" Liu and a copy of the report was provided.