Senior Care Records.

Complaint Investigation Report

Litteral House, San Jose08/14/2025Licence 430707831

Census13
Date signed08/14/2025 05:06:09 PM
The inspector’s account

The police report stated that R1 had no marks. The police report states staff S1 met the police officer at the door and the police officer asked if R2 was present at the facility. S1 stated to not be able to either confirm or deny if R2 was present and did not allow the police officer in the facility.

LPA Marrufo obtained a copy of a PM Shift Report from August 2023. The report includes entries for R1 and R2.

R1’s entry states, “Client got into an argument with [his/her] roommate. Client stated that [he/she] was talking on the phone when [his/her] roommate physically lashed out at [him/her]. Client stated that [he/she] did not respond and instead tried to call the office for support. Client stated that [he/she] is ok but requested that [he/she] get a different roommate. Room switched (sic) were completed.”

R2’s entry states, “Client came out of [his/her] room screaming that [his/her] roommate was having phone sex in [his/her] room. Client was agitated but was able to be redirected and met with [S2] while [S1] spoke to [his/her] roommate. Client stated that [he/she] would not sleep in that room anymore. [He/She] was placed in a different room.”

On 09/11/2023, LPA Marrufo interviewed R1. R1 stated to have been in the bedroom shared with R2. R1 stated to have wanted to make a telephone call, but R2 was watching a music video on R2’s phone. R1 stated to have politely asked R2 to turn down the phone, but R2 refused and started yelling and cursing at R1. R1 stated that R2 grabbed R1’s feet and pulled R1 out of bed and told R1 to talk on the phone outside of the room. R1 stated to have called the facility downstairs phone and then R2 hit R1 on the back of R1’s leg with a closed fist. R1 stated R2 went downstairs to get staff to get R1 out of the bedroom. R1 stated S1 came to R1’s bedroom and R1 reported to S1 that R2 hit R1 on the leg. S1 then had R2 move to a different room.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction