Complaint Investigation Report

430707831-3-28-2024-26-AS-KHOS-D3XH7C-20240402055632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/12/2021 and conducted by Evaluator Grace Donato

COMPLAINT CONTROL NUMBER: 26-AS-20211012103624

Clients are not allowed visitors while in care

On 3/28/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint inspection. LPA met with Administrator Christina Rossi and explained the purpose of the visit.

During the visit, LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility.

On 10/12/2021, the Department received a report alleging that clients are not allowed visitors while in care.

The Department conducted interviews and record reviews. Based on the information available, it was unable to prove whether the clients were not allowed visitors while in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is unsubstantiated, at this time.

An exit interview was conducted, and a copy of this report dated is provided.

No deficiencies were cited during the visit.