Complaint Investigation Report

LPA was unable to interview clients during this investigation due to clients either being non-verbal or having limited vocabulary. According to family member’s interviewed, they did not observe any signs of abuse at the facility and believe that their loved ones are happy at the facility and the staff care a lot for the clients. In addition, family interviews indicated that clients may need those physical prompts and redirection, however it is not inappropriate or out of bad intent.

Based on staff interviews conducted, S1 and S2 have never been seen touching clients in a rough manner or making fun of the clients. In addition, staff indicated that there is no physical abuse happening at the facility and the staff try their best to give the clients the best support.

Based on interviews conducted and information collected, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with the administrator and a copy is provided.