Complaint Investigation Report

On April 23, 2026, Licensing Program Analyst Manuel Monter interviewed resident R1. R1 stated he/she isn’t aware of anything regarding an eviction.

On April 23, 2026, Licensing Program Analyst Manuel Monter interviewed Administrator (ADM) Merle Laurel. ADM stated he/she has not evicted any resident, including R1. ADM stated no verbal or written evictions have been given. ADM stated she did tell the payee that R1 will probably need to go to a higher level of care since there has been some decline to R1’s cognition.

On May 14, 2026, Licensing Program Analyst Manuel Monter interviewed R1’s Responsible Party, referred to R1RP. R1RP stated R1 wasn’t and isn’t being evicted. R1RP stated both he/she and the Administrator were in agreement, that due to R1 rate of decline, R1 will need to eventually move to another home with a higher level of care. R1RP stated he/she and the ADM agreed this eventual transfer would occur, but he/she would need sometime to find a new home to transfer. R1RP stated reiterated that R1 wasn’t evicted. R1RP stated ADM never mentioned an eviction. R1RP stated the administrator did not evict R1 or imply she was going to evict R1.

The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.