Complaint Investigation Report

On 11/3/2025 LPA Tarin interviewed Licensee. Licensee states he has been aware for the past two weeks that the facility has bedbugs. Licensee stated he has observed bedbugs in the cracks between the floorboards and walls of resident rooms. Licensee states he has observed R1 with bedbugs bites on his/her body approximately 2 weeks ago. Licensee states he has purchased bedbug spray, and has staff spraying the residents rooms for bedbugs. Licensee also states staff are placing resident's mattresses outside in the sun once a week to get rid of the bedbugs.

LPA interviewed 6 Residents (R1 to R6). 3 Out of 6 Residents (R1, R2, and R5) states he/she has seen bedbugs in his/her room. R1 and R5 states he/she has been bitten by bedbugs, but doesn't remember the date. R5 showed LPA his/her left leg, and LPA observed red circular areas. R1 showed LPA his/her arms, and LPA observed red circular areas on both arms. R3, R4, and R6 did not provide additional information regarding bedbugs.

LPA interviewed 2 Staff (S1 to S2). S1 states he/she has been spraying the resident rooms for bedbugs, but doesn't recall when he/she started spraying. S2 states he/she does not spray resident rooms for bedbugs. S2 did not provide additional information.

LPA inspected 6 resident's mattresses with S1. During inspection, LPA observed 6 Out of 6 Resident mattress covers to have dark colored spots/areas, and dark colored streaks on all 4 sides, tops and bottom of mattress covers. LPA observed 2 bedbugs crawling on a mattress in Bedroom #1. LPA observed a dead bedbug underneath a bed in Bedroom #2.

Based on LPA's observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . A deficiency is being cited, per California Code of Regulations, Title 22, see LIC 9099D.