Complaint Investigation Report

3 out of 3 staff denied all allegations: all stated that facility took immediate action upon discovery of bed bugs. Process included but not limited to: Vacuuming, cleaning, washing, replacing drawers, mattress with plastic coverings and the use of bed bug heater. All 3 denied any instances of inappropriate comment to any residents.

3 out of 4 clients stated that rooms are clean and no instances of inappropriate comments from staff towards clients. 1 client stated to have been bitten by bed bugs and that at times there were inappropriate comments from staff towards client.

Based on information from interviews conducted and records reviewed, although the allegation listed above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No Deficiencies cited under California Code of Regulations Title 22.

This report was reviewed with Staff, Giselle Corral, and a copy of this report provided.