Complaint Investigation Report

Facility did not ensure refrigerator is in good repair at all times.

On 11/2/2024 the Department interviewed 4 residents (R1 to R4). 3 Out of 4 residents stated that the facility refrigerator is working and in good repair. 1 Out of 4 residents stated the refrigerator at the garage was not working, however, R1 could not give a specific date and time when the refrigerator was observed not working.

On 11/1/2024 during the initial investigation, LPAs inspected the freezer (located in the garage) and the temperature was measured and recorded at 20 degrees F. 1 Out of 1 staff stated that the refrigerator is for staff to store food and not used to store resident’s food. LPA observed that the refrigerator had a label “staff only.”

On 8/18/2025 LPA Tarin inspected 2 refrigerators and 1 freezer and observed the following: 2 Out of 2 refrigerators/freezers temperatures were measured and recorded (located in the garage and kitchen) at 40F / 0F. 1 Out of 1 freezer (located in garage) temperature was measured and recorded at -10F. Based on observation 2 Out of 2 refrigerator/freezer temperatures measured at 40F / 0F and 1 Out 1 freezer measured at -10F.

LPA Tarin observed 2 out of 2 refrigerators and 1 Out of 1 freezer to be in good repair and working properly during visit.