Complaint Investigation Report

Staff do not keep the facility free from pests:

Staff do not properly maintain the facility grounds:

On 3/12/2024, LPA interviewed staff S1. S1 stated the facility staff are required to sweep the floor three times a day. S1 stated resident R1's dog cannot be in the dining room when the residents are eating their food in the dining room. S1 stated the staff sweep the floor before the residents eat for breakfast, lunch and dinner. S1 stated there is maintenance services for the front yard and backyard.

During the visit, LPA observed the front area clean and had no obstruction which poses a health or safety hazard. LPA did not observe items that poses health or safety concern. LPA observed the kitchen, dining room area, and sitting area were kept clean and free of litter, rodents, vermin and insects. LPA observed the 4 resident rooms, 2 resident bathrooms, laundry room, outside and staff room were clean and free of litter, rodents, vermin and insects.

LPA observed two staff cleaning bathrooms and resident bedrooms during LPA's visit.

Staff are not providing adequate laundry service:

On 3/12/2024, LPA interviewed staff S2. S2 stated residents have shower every other day, and there is a schedule for resident showers. S2 stated facility staff strip residents' bed and change the linens on the day that residents have showers. S2 stated residents have schedule for showers posted on the whiteboard. LPA observed the resident's shower schedule on the whiteboard. LPA observed a note from ADM which stated "All bedding will be changed and laundered on shower days" and "All client laundry will be washed on Thursdays".

LPA observed the 4 resident rooms, 2 resident bathrooms clean and free of litter. LPA observed the laundry machines not broken. LPA observed resident rooms and laundry hampers were not overflowing.

There is no evidence to indicate staff are not providing adequate laundry service.