Complaint Investigation Report
On January 11, 2024, LPA Manuel Monter toured the facility and resident bedrooms. LPA observed all resident’s 4 Out of 4 televisions as functional. LPA observed the television in the facility living room as functional.
LPA Monter interviewed the ADM and four staff members, S1-S4. ADM the televisions in the facility work. 4 Out of 4 staff interviewed stated the televisions at the facility work. S1 stated if a television doesn’t work, they can just swap that television with another one from the bedrooms that are not occupied.
On January 11 & 13, 2024 & October 14, 2021, the Department interviewed residents, R1-R5. 1 Out of 5 residents stated their television in their bedroom did not work. 2 Out of 5 residents stated the televisions in the facility work. The remaining 2 Out of 5 residents interviewed stated they did not want to be interviewed.
The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.
Resident had to wait a few hours for incontinence care
On October 11, 2021, the Department received a complaint alleging a resident had to wait a few hours for incontinence care.
On October 19, 2021, LPA Bui interviewed 2 staff (S1 & S2). S1 stated staff do night rounds every 2 hours at night and that's when they check if a resident needs their diaper changed. S1 and S2 stated R1 had a bell she could ring if she needed assistance at night. S1 and S2 stated residents did not have to wait a few hours to get their diaper changed.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction