Facility Evaluation Report

Licensing Program Analyst (LPA) Manuel Monter arrived unannounced to deliver the results of a complaint investigation 26-AS-20251028084103. During the complaint investigation, a case management deficiencies visit was conducted due to violations discovered during the investigation process. LPA met with Staff Riza Baruela . ADM stated he has a prior appointment, and staff Riza Baruela could sign on his behalf.

On October 15, 2025, the Department received an incident report for resident R2. The incident report stated on October 14, 2025, at approximately 6:50-7:00pm, R1 was exhibiting behaviors (yelling and making noise in his/her bedroom.) R2 exited his/her bedroom and approached R1’s bedroom, which was locked with R1 and a staff member inside. Upon finding R1’s room locked, R2 began banging on it and kicking the door, demanding the door be opened. Two staff members intervened attempting to redirect. During this intervention, R2 stuck staff members. In response staff members secured other residents in their bedrooms for their safety. R2 began throwing items from his/her bedroom toward R1’s room. Staff contacted local law enforcement and R2 was taken to the hospital.

On October 21, 2025, the Department received an incident report dated October 21, 2025. The incident report stated, R2 was discharged back to the facility. Attached to the incident report was an admission record from the hospital, which states, R2 “attacked residents and throwing items.”

On October 14, 2025, at approximately 7:53pm, local law enforcement responded to Glen Grove Residential Care Home. Staff S6 stated he/she received a phone call from staff at the care home stating R2 was hitting and striking staff members and other residents in the home. S6 stated R2 was throwing things at a resident in the restroom and also struck a staff member. Local law enforcement relocated resident R2 to hospital.