Complaint Investigation Report

Based reviewed facility mitigation plan interviews with current staff and clients in care, on the information provided, it was unclear if facility is not enforcing mask wearing requirement, therefore the allegation was deemed UNSUBSTANTIATED.

Staff serving food that is not of quality - LPA Lund reviewed facility menu, interviewed staff, and clients in care. Based facility records review, interviews with current staff and clients in care. Clients interviewed stated that the food is good. Staff interviewed stated the food quality is good and had no complaints about the food.

Based on facility records review, interviews with current staff and clients in care., on the information provided, it was unclear if staff serving food that is not of quality, therefore the allegation was deemed UNSUBSTANTIATED.

Staff not washing hands in between serving meals to residents - LPA Lund reviewed the facility mitigation plan, interviewed staff, and clients in care. Based facility records review, interviews with current staff and clients in care. Clients interviewed stated that have seen staff washing their hands. Staff interviewed stated they wash their hands between serving meals to clients in care.

Based on facility menu, interviews with current staff and clients in care., on the information provided, it was unclear if staff not washing hands in between serving meals to residents, therefore the allegation was deemed UNSUBSTANTIATED.

Staff utilizing resident's personal item without permission - LPA Lund interviewed staff, and clients in care. Based interviews with current staff and clients in care. Clients interviewed stated that staff do not use clients’ personal items. Staff interviewed stated that they do not use clients’ personal items.

Based on interviews with current staff and clients in care, on the information provided, it was unclear if staff utilizing resident's personal item without permission, therefore the allegation was deemed UNSUBSTANTIATED.

Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiency is being cited on the attached 809-D during this visit. If the cited deficiency is not corrected by the noted due date; civil penalties may be assessed. The Facility Designee was provided a copy of their rights (LIC9058) and their signature on this form acknowledges receipt of these rights.