Complaint Investigation Report

430707868-3-17-2025-26-AS-KHOS-DFBNNE-20250401103636

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/16/2022 and conducted by Evaluator Jason Lund

COMPLAINT CONTROL NUMBER: 26-AS-20220816145953

Staff do not prevent a client from mistreating another client while in care

Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegation. LPA Lund met with Care Staff Winnie Rodriquez who called Administrator Perla Zeijnali. LPA Lund explained the reason for the visit to Administrator Perla Zeijnali who gave permission to Care Staff Winnie Rodriquez to sign required paperwork. Census: 9

Staff do not prevent a client from mistreating another client while in care - LPA Lund interviewed staff, and clients in care. Based interviews with current staff and clients in care. Staff have prevented client from mistreating each other while at the facility.

Based on interviews with current staff and clients in care, on the information provided, it was unclear if staff do not prevent a client from mistreating another client while in care, therefore the allegation was deemed UNSUBSTANTIATED.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.