Complaint Investigation Report
On April 21, 2026, Licensing Program Analyst Manuel Monter interviewed Witness W1. W1 stated he/she visits the facility frequently. W1 stated he/she has never observed staff handling residents in a rough manner.
On May 6, 2026, Licensing Program Analyst Manuel Monter interviewed resident R1. R1 stated, facility staff were never rough with him/her. R1 stated he/she never saw the staff being rough when providing care to other residents. R1 stated he/she didn’t see any instance of the staff being rough when providing care.
On May 6, 2026, Licensing Program Analyst Manuel Monter interviewed witness W2. W2 stated he/she didn’t observe any instance where staff where handling residents in a rough manner.
The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.
Facility staff did not intervene in resident altercation.
On April 13, 2026, the Department received a complaint alleging Facility staff did not intervene in resident altercation.
On April 21, 2026, Licensing Program Analyst Manuel Monter interviewed residents R2-R7. 6 Out 6 residents (R2-R7 ) stated they are not aware of any resident on resident altercations or incidents where residents throw objects at each other.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction