Complaint Investigation Report

LPA interviewed staff S1-S3. S1 stated he/she lives in the facility as the live in staff and there isn’t any foul odor in the facility. Staff S2 and S3 stated they have not smelled any foul odor in the facility.

LPA interviewed ADM. ADM stated the facility doesn’t have any foul odor.

On July 16, 2025, LPA Monter Interviewed R1. R1 stated his/her room smells because after someone went to the bathroom, it smelled. R1 stated they didn’t clean the bathroom well. R1 stated this happened a few months ago. R1 stated it hasn’t smelled bad recently.

Licensing Program Analyst Manuel Monter conducted multiple visits at the facility and toured the following dates: June 25, July 15-16, July 18-19, August 8, 2025. LPA did not note any foul smells in the facility.

Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur.

Staff do not ensure that rooms residents occupy are maintained between 68 °F and 85 °F

On June 17, 2025, the Department received a complaint alleging Staff do not ensure that rooms residents occupy are maintained between 68 °F and 85 °F.

On June 25, 2025, LPA Manuel Monter interviewed residents R2-R6. R2 stated there has been times when the facility gets hot. R3 stated the room temperature at the facility is ok.

R2 stated when it gets hot in the facility, the staff close the blinds and turn on the fan. R2 stated the staff also gives the residents cold water. R3 stated when the home does get hot, the staff gives residents waters and turn on the fans.

3 Out of 6 residents (R4-R6) interviewed were unable to provide answers to LPA's questions. Residents had behaviors such as not talking or engaging in other actions such as playing with toy/eating etc.