Complaint Investigation Report

LPA observed R1 to be clean and did not present any odor or did not look un-showered. R1 stated that he/she will occasionally not want to take a shower.

R2 stated that he/she gives his/her own showers. R2 stated that he/she takes a shower daily and the facility will ensure he/she does. R2 stated the facility staff help him/her with hygiene if needed.

S1 stated that the facility provides showers to residents daily and sometimes it is a bit difficult to give showers to R1 because he/she is heavy. S1 stated that if R1 does not want to shower he/she will give a bed bath. S1 stated that R1 had recently had a Urinary tract Infection and had a mal odor and was not due to facility not providing hygiene. S1 also stated that the facility is going to SARC training on "Signs and Symptoms of change in health condition". S1 stated that he/she always provides hygiene to R1 and R3.

Administrator was interviewed and he/she is aware of R1s hygiene regimen, and which residents need assistance with showers. ADM stated that R1 is constantly needing showers or bed baths because he/she wears adult briefs and sometimes may have an accident and when he/she doesn’t make it to the bathroom on time. ADM stated that he/she has instructed S1 to give R1 a half shower to thoroughly give a shower/rinse of the lower half of body when this occurs. S1 stated that the facility staff has always been attentive to R1s bathroom needs and hygiene. ADM stated that in the day program plan it states that the day program is supposed to assist R1 with changing adult brief and sometimes he/she returns to the facility with soiled briefs. ADM also stated that R4 is the only resident who does not like to take showers, and R1 likes to take showers. ADM stated this is the first time the Day Program R1 attends contacted them regarding R1s hygiene and R1 having an odor in the groin area. ADM stated that the day after the Day Program contacted the facility that R1 was diagnosed with a Urinary Tract Infection and the odor was due to infection.

Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur.

This report was reviewed with Evelyn Canonizado and a copy of this report was provided.