Complaint Investigation Report

LPA toured resident bedroom 2nd closest to the shed in the backyard. LPA also noted the side of the mattress contained bed bugs.

As LPA toured the facility LPA noted the staff room did not have any mattresses for the bunk bed. LPA also noted there was 2 mattress in the backyard.

LPA interviewed residents R1-R4. 3 Out of 4 residents (R1-R3) stated they have seen bugs on their bed. 1 Out of 4 residents (R4) declined to be interviewed.

LPA interviewed staff S1 and S2. Staff S1 stated 2 weeks ago he/she saw bed bugs in the staff bed and no longer uses it. S1 stated that is why the 2 staff mattress are currently outside. Staff S2 stated he/she hasn't seen any bed bugs.

LPA interviewed ADM Remedios Zacarias. ADM stated she has a staff member complaining about bed bugs somewhere around March 13, 2026. ADM stated it has been an ongoing issue, where they think they have addressed the bed bugs, but they re-appear. ADM stated they tried to buy chemical sprays. ADM stated after they use the chemical, from home depo, the bed bugs go away, and in 2 weeks they reappear.

ADM stated he current plan of action is to hire a company to eradicate the bed bugs.

Based on interviews and documents review the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED.

Facility did not ad hear to personal requirements such as but not limited to: health screening, Fingerprint clearance, training

On April 20, 2026, the Department received a complaint alleging Facility did not ad hear to personal requirements such as but not limited to: health screening, Fingerprint clearance, training