Complaint Investigation Report

435202403-12-29-2025-26-AS-RMAO-DPUKHR-20251230065531

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/24/2025 and conducted by Evaluator Simranjit Rai

COMPLAINT CONTROL NUMBER: 26-AS-20251224125627

Facility staff did not treat resident with dignity and respect by speaking inappropriately to a resident.

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced complaint investigation visit. LPA Rai met with Administrator, Aileen Calicdan and stated the purpose of today's visit.

During visit, LPA Rai interviewed Administrator, Aileen Calicdan. LPA Rai obtained copies of the following documents of staff and resident roster. It was determined the resident pertaining to the allegation does not resident at the facility. It was determinded the staff pertaining to the allegation does not work at the facility. It was determined the incident on 12/23/2025 did not occur at this facility.

The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the Department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Administrator, Aileen Calicdan and a copy of the report was provided.