Complaint Investigation Report

LPA interviewed RP, W1–W2, S1–S5, and R1–R4. R5 was unavailable.

RP, W1–W2: Reported a resident disclosed staff made weight related comments and felt upset; a report was filed based on the disclosure.

S1, stated that inappropriate (non-physical) interactions observed are typically resident to resident; staff do not yell at residents. S1 stated that residents are weighed monthly and nutrition consultations occur every two months; diet reminders are provided for health needs (e.g., diabetes).

S2–S5: stated that staff do not make derogatory or weight related comments toward residents; staff stated residents sometimes joke or make comments to each other; staff avoid appearance/weight remarks and monitor diets per directions of their dietitian.

R1–R4: Reported they have not heard staff call residents “fat” or comment that clothing does not fit; described staff as providing supervision and care; stated joking occurs among residents, but R5 does not engage or joins in the these verbal exchanges.

Based on documents reviewed, the facility maintains food that aligns with residents’ health needs and follows Therapeutic Diet designed by a dietitian for the facility, for food portion control and food safety. Based on documents reviewed, the residents’ weight stays consistent with no significant weight loss or weight gains. Based on observation, the facility is consistent with the food supply that aligns with the dietitian's guidelines which are proportioned: fruits, non-starchy vegetables, starch/grain/bread, protein/meat.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited based on California Code of Regulations (CCR) Title 22. An exit interview was conducted with Administrator Shu Jen Collado and a copy of the report was provided.