Complaint Investigation Report

Staff (S1) – (S3) state the staff are encouraged to stay home if they are sick and not feeling well. The staff are still required to wear a face mask at work.

It was alleged that the staff do not ensure residents needs are being met, however, there was not enough information provided by the complainant on what types of needs were not being met.

On 09/29/2023, 5 residents (R1 – R5) were interviewed. Based on interview, 5 out of 5 residents state the staff treat them well at the facility. 5 out of 5 residents state they are able to communicate with all the staff. 5 out of 5 residents denied the observation of staff coming into work while sick. 5 out of 5 residents state their needs are being met at the facility.

The Department has investigated the above allegations. Based on interview, record review and observation the above allegations are unsubstantiated. An unsubstantiated finding indicates that although the allegations may have happened and/or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Program Director, Maria Canizales and a copy of the report was provided.