Complaint Investigation Report

435202511-5-7-2025-26-AS-KHOS-DGLMHY-20250512093820

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/13/2024 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 26-AS-20241113120859

- Staff did not provide resident medication as prescribed

- Staff did not inform resident's responsible party about resident's change of condition

On 05/07/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the allegations received. LPA met with Administrator - Prunella Cardozo and explained the purpose of today's visit.

During the investigation, LPAs conducted interviews, collected and reviewed pertinent documents, and made observations. During the investigation, LPAs conducted interviews, collected and reviewed pertinent documents, and made observations. As a result of the investigation, LPAs could not prove or disporve these allegations took place. Documentation, observations, and interviews are contrary to what the allegations state. It was noted that the resident would stay out past curfew hours and would miss medications and during the day would not go to the medication room to receive them. Also noted is that the responsible party at the time was Telecare, not the complainant. These allegations are unsubstantiated.

During the investigation, LPAs conducted interviews, collected and reviewed pertinent documents, and made observations. As a result of the investigation, LPAs could not prove or disporve these allegations took place. Documentation, observations, and interviews are contrary to what the allegations state. These allegations are unsubstantiated. Report is reviewed with Administrator Prunella Cardozo and a copy is provided.