Complaint Investigation Report

434700080-9-10-2025-47-HC-WSCT-DM9U5L-20251008151653

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/14/2025 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20250514165552

HCO did not ensure that staff are being properly trained.

Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) met via phone with Licensee, Ngiyan (Yani) Batla. The analyst explained that he had completed the complaint investigation regarding the above allegation and reviewed the documents that were provided by the Licensee following their previous meeting.

The requested documents included personnel records, company training plan, client contracts, and various payroll reports. EA concluded that there was not conclusive evidence to substantiate the above allegation. The analysts delivered the findings to the Licensee.

Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be UNSUBSTANTIATED. An exit interview was conducted, and the investigation reports and appeal rights were provided to the Yani.