Complaint Investigation Report

Facility staff did not seek medical attention for resident with lice:

On 10/02/2023, LPA interviewed resident R1's family (FM). FM stated he/she went to the facility to visit R1 every week. FM stated he/she did not know R1 had lice. FM stated the facility did not notify him/her that R1 had lice. FM stated R1 moved out from the facility on 9/23/2023 and moved to another facility. FM stated on 9/25/2023 he/she received a phone call from the new facility that R1 had lice and it took 7 days to develop to the current condition of lice.

On 10/12/2023, LPA interviewed 2 staff (S1, S2). S1 and S2 stated they did not know R1 had lice. Both stated residents have two showers per week and some residents have bed bath every day if the resident cannot take shower. Both stated the facility staff clean resident bedrooms every day and residents have laundry every day with or without mix of residents' clothes. Both stated the facility cleans resident Iinens 1-2 times per week. Both stated resident R1 moved out from the facility because R1's needed higher level of care.

LPA interviewed Licensee (LCN). LCN stated R1 moved out from the facility because he/she needed higher level of care. LCN stated he/she received a phone call from R1's family that R1 had lice after R1 moved out from the facility two days after. LCN stated after he/she received the notice, he/she spoke to the facility staff and residents. LCN denied the facility had lice. LCN stated R1 went to day program, R1 might get lice from being outside in the community.

LPA toured the facility including the common area, bathrooms and 6 resident bedrooms. LPA did not observe the sign of lice on residents.

LPA interviewed Administrator (ADM). ADM stated the residents have 2 showers per week and as needed, have laundry every day and the facility changes resident's linens every week. ADM stated he/she did not receive any report from staff that R1 having lice.