Complaint Investigation Report

Allegation: Staff do not ensure facility is free from pests - Unsubstantiated

When the department received the complaint, it was alleged that the facility has cockroaches.

During visit on 05/19/2025, LPA Marrufo obtained a copy of pest control invoices dated 02/04/2025, 02/17/2025, 02/26/2025, 03/04/2025, 03/10-11/2025, 03/12/2025, 03/20/2025, 03/26/2025, 04/02/2025, 04/23/2025, 04/24/2025, and 05/13/2025. The services in the invoices include “Cockroach/Rodent program.”

During visit on 05/19/2025, LPA toured the first-floor dining room and kitchen, second floor dining room and kitchen, and memory care dining room and kitchen. LPA observed no cockroaches in any of the dining rooms and kitchens. LPA observed cockroach traps in the first-floor kitchen and memory care kitchen.

13 out of 13 interviewed staff stated to have observed cockroaches in the facility. 1 out of 11 residents stated to have observed cockroaches in the facility. 10 out of 11 residents stated to have not observed cockroaches in the facility.

Allegation: Staff do not treat residents with respect – Unsubstantiated

When the department received the complaint, it was alleged that staff do not treat residents with respect.

13 out of 13 interviewed staff stated to have not observed staff treating residents with disrespect.

9 out of 11 interviewed residents stated to have not observed staff treating residents with disrespect. 2 out of 11 interviewed residents stated to have experienced staff treating them with disrespect. The 2 residents who stated staff treated them with disrespect could not provide the names of the staff whom they allege treated them with disrespect.