Complaint Investigation Report

Staff did not prevent resident from being sexually assaulted:

On 01/09/2026, LPA interviewed Administrator (ADM) Lori Corral. ADM stated the resident R1's family member FM1 has not been at the facility for over one year. ADM stated police officers came to the facility to investigate on 11/05/2025 and did not have a police case number. ADM stated APS (Adult Protection Service ) staff came to the facility to investigate on 11/06/2025 and the case was closed.

ADM stated the facility never left any resident in the facility parking. ADM stated R1 was never put in the parking lot alone. ADM stated he/she did not receive any report that R1 was being sexually assaulted.

On 11/06/2025, R1's POA told LPA on the phone that R1 lives at the facility for 8 years and never has any issue with the facility or with any facility staff. R1's POA stated the allegation is not true.

Staff left resident in soiled diapers for an extended period of time:

On 01/09/2026, LPA interviewed ADM. ADM stated each shift caregivers checked/changed residents' diapers at least 2 times within a shift and help resident for toileting. LPA interviewed 3 caregivers who work either at AM shift or PM shift. 3 Out of 3 caregivers stated they check/change residents' diapers at least 2 times and as needed in each shift.

LPA interviewed 3 residents (R1, R2, R3). 2 Out of 3 residents stated the facility staff change their diapers around 3 hours and 1 Out of 3 residents stated the staff change the diaper in a timely manner. 3 Out of 3 residents stated they have no complaint against the facility.

On 11/06/2025, R1's POA told LPA that R1 lives in the facility for over 8 years and never has any issues. R1's POA stated the allegation is not true.