Complaint Investigation Report
The Department requested documentation regarding R1 contracting norovirus, but RP did not provide the Department with said documentation.
On 1/24/2025 LPAs Christine Dolores and Santino Fortes conducted the initial complaint investigation visit. During the initial visit, LPAs observed PPE supplies to include gowns in the linen closet, gloves in a separate closet which contained toxins, and hand sanitizer at the front door.
On 1/24/2025 and 7/15/2025 the Department interviewed staff S1. S1 stated staff cares for residents with COVID-19 by using PPE supplies such as gloves and gowns. S1 states the facility notifies families of any illnesses or outbreaks. S1 stated the facility provides PPE, and staff care gloves.
On 7/15/2025 Licensing Program Analyst Marcella Tarin interviewed ADM. ADM states in the event of an outbreak the facility staff will follow the facility infection control policy. ADM stated staff wash hands multiple times daily and in between caring for residents. ADM states staff clean and disinfect the facility at least 2 times a day and are using sanitizing wipes daily as well. ADM stated there are currently no illness/COVID cases at the facility, but if there were, the staff would be using Personal Protection Equipment (PPE). ADM stated PPE equipment is available to staff, such as gloves, masks, face shields. ADM states staff always use gloves when caring for residents, and if a resident has a cold, masks are worn by both residents and staff.
On 9/25/2025 LPA Tarin interviewed Staff S2 and S3. S2 stated he/she is not aware of any outbreaks of COVID or Noro virus. S2 states the facility follow infection protocol by wearing gloves, masks and sanitizing, and letting the ADM know is residents are sick. S3 stated he/she facility follows infection control protocol, and staff wear gloves, masks, and clean/disinfect.
On 10/6/2025, LPA Tarin interviewed Witnesses (W1 to W5). 4 out of 5 Witnesses stated he/she has observed staff wearing gloves. W1 did not provide information regarding staff wearing gloves. 5 Out of 5 witnesses stated he/she observed the facility to be clean and sanitary when they have visited his/her loved one at the facility.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction