Complaint Investigation Report

LPA's interviewed 6 staff (S1-S6). All staff interviewed stated the facility staff assist residents with their daily hygiene needs. All staff interviewed stated they have not seen any resident who is unkempt/dirty or their hygiene needs were not being met. All staff interviewed stated they have not seen any staff ignoring or neglecting residents who need assistance with their hygiene needs.

LPA's interviewed ADM. ADM stated the residents are being assisted with their hygine and its part of their care plan. ADM stated he hasn't noted any residents with odor or residents with their hygiene needs not being met.

During the visit, LPA's toured the facility inside and out, which included but not limited to the memory care and assisted living sections of the facility. LPA's did not observe any residents that were unhygienic / dirty or unkempt.

The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.