Complaint Investigation Report

On 07/23/2023, the LPAs Grace Donato and Manuel Monter interviewed 4 residents. 4 out of 4 interviewed residents stated to not have observed staff withholding their mail or bribe them. 4 out of 4 interviewed residents stated to have never had staff prevent them from receiving an assessment. 1 out of 4 interviewed residents stated to not remember if staff prevented residents from receiving an assessment.

On 08/14/2023, LPA Marrufo interviewed 2 witnesses. 1 out of 2 witnesses stated to not know if staff withheld mail from residents and the other witness stated to have not observed staff withholding mail from residents. 2 out of 2 interviewed witnesses stated to have not observed staff not allowing residents to receive an assessment. 1 out of 2 witnesses stated that a resident completed chores at the facility and was rewarded $25 a week for completing the chores.

Based on information from interviews conducted with staff, and records reviewed, although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated.

No Deficiencies were cited under California Code of Regulations Title 22

This report was reviewed with Maria Canizales and a copy of this report was provided.