Senior Care Records.

Facility Evaluation Report

Palo Alto Commons, Palo Alto07/31/2025Licence 435202819

Capacity250
Census184
Date signed07/31/2025 10:19:49 AM
Name of licensing program analystKiran Jain
Name of licensing program managerApril Cowan
The inspector’s account

On July 31, 2025, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a Case Management – Incident inspection visit regarding a reported Theft and Loss incident that occurred on 07/17/2025. The facility also reported SOC 341 for the same Theft and Loss incident. Upon arrival, the LPA met with the Executive Director (ED), Li Li and disclosed the purpose of the visit. The ED informed the LPA that the total facility census was 184.

ED stated that during a care conference, R1 reported that four art pieces were missing. These pieces were originally stored in R1’s closet, wrapped in a blanket. They were only paper art pieces and had not yet been placed in frames. The DPOA, who attended the meeting, brought copies of similar art pieces to show, but they were not the original items. The DPOA stated that R1 purchased the art pieces at a street fair for $40 each, totaling $160 for all four pieces.

The ED asked the DPOA if they had thoroughly searched R1’s room, and the DPOA confirmed that they had. ED also asked if the large off-site storage unit rented by R1 had been checked, as the DPOA frequently moved R1’s belongings between the room and the storage space. The DPOA stated they did not recall checking the storage unit. No missing art pieces were found in the room.

The DPOA stated that R1 had a history of hiding items and had been treated by a neurologist for paranoia and high levels of anxiety, which contributed to hoarding and hiding behaviors. R1 insisted that the four art pieces had been hidden very well in the closet.

ED stated that R1 believed that a staff member had taken the art pieces while R1 was out of the room, particularly in May 2025, when the flooring in R1’s room was being replaced and R1 temporarily stayed in a nearby room. R1 stated it must have been a woman, but could not identify who.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction