Complaint Investigation Report

LPA reviewed the Arial device activity reports for September and October 2025, which included the times that the devices were activated, from which room, and when staff responded. LPA identified residents who experienced response times over 20 minutes, according to the reports. Nine residents were interviewed about the response times when they activated their Arial call system, and at least 3 recalled waiting a long time for staff to come to assist them.

Based on information obtained from facility staff and residents, this allegation is substantiated. The preponderance of evidence standard has been met.

Deficiency of the California Code of Regulations, Title 22 is cited on a following page.