Complaint Investigation Report

On 07/29/2025 and 08/20/2025, LPA interviewed five (5) staff members (S1-S5) and five (5) residents (R1–R5).

S1 stated that bed bugs had been an ongoing issue, and a resident previously experienced bites and later provided staff with a photo of a bed bug. S1 stated that medical care was offered, but was declined by the resident. At the time of inspection, no bed bugs were observed by staff, and the affected residents were relocated to another room. S1 further stated that chemical spraying and steaming were completed, and pest control services, including a professional inspection, did not find evidence of bed bugs. A K9 inspection was scheduled, and new residents later moved into the room without reporting any bites.

S2 stated that a resident observed a bed bug in a first-floor room, after which the room was blocked off, sprayed, and steamed. The resident had previously reported bites and was offered medical care, but was declined by the resident. S2 stated that an internal inspection at the time did not reveal bed bugs, and a professional exterminator was contacted only after the sighting of bed bugs by a resident who previously reported getting bites. Western Exterminator later inspected the room before new residents moved in and did not find evidence of bed bugs. S2 further stated that no complaints had been received from new residents.

S3 stated that Western Exterminator conducted a visual inspection on 07/31/2025 and confirmed no bed bugs were present. The room was sealed until after the inspection and later reopened for use, with no bug bite complaints reported by new residents. S3 further stated that when a resident previously reported bites, urgent care was offered, but was declined by the resident. At that time, no bed bugs were observed, and the source of the bites could not be confirmed.

S4 stated that a resident previously experienced bites, which were initially believed to be related to eczema. The resident declined an offer to seek urgent care. Staff confirmed that later, a bed bug was found by the same resident who previously experienced bites, after which the room was closed, the residents were relocated, and treatment was completed. S4 further stated that inspections did not confirm additional bed bug activity, and new residents who moved into the room two to three weeks later had not reported any issues.

S5 stated that there had been ongoing bed bug issues in a downstairs room, which had previously been treated by a pest control company, including a K9 inspection.