Complaint Investigation Report

Based on interview, 5 out of 5 staff state the facility has a cell phone that is provided for residents to make telephone calls. Staff (S5) states the cell phone is used to make calls to family along with receive calls from family. LPA observed the cell phone is capable of telephone calls and video calls. Staff (S4) states the staff assist the residents with telephone calls and/or video calls when needed. Telephone calls to family members are not scheduled and based on request of the family member. The residents are able to receive calls anytime throughout the day.

The Department has investigated the above allegations. Based on interview, record review and observation the above allegations are unfounded. An unfounded finding means the allegation is false, could not have happened and/or without a reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22.

This report was reviewed with Executive Director (ED) Jolie Higgins and Resident Service Director (RSD) Ria Hernandez and a copy of the report was emailed to ED and RSD due to technical difficulties.