Complaint Investigation Report

Based on interview, 6 out of 6 residents states to be receiving all services. 6 out of 6 residents states the facility was supplying the residents with water bottles but that service had been discontinued recently. Residents are informed they are now responsible in supplying their own water bottles, if preferred. 6 out of 6 residents states the facility does provide drinking water.

The facility held a requested resident council meeting on 08/31/2022 and resident council meeting on 09/06/2022 to discuss the discontinuation of water bottles. Residents were informed of the discontinuation of the supply of water bottles through a resident council memo that was placed in the resident's mailbox on 09/06/2022.

LPA interviewed the Executive Director, who states the supply of water bottles were a courtesy to the residents during outbreaks of communicable diseases. The purpose of supplying the residents with water bottles were to reduce the spread of the communicable disease.

Based on records review, the supply of water bottles is not part of the resident’s services. The discontinuation of the water bottles were part of the resident council minutes that was provided to each resident.

LPA observed the facility to have multiple hydration stations that are readily available to the residents.

The Department has investigated the above allegation. Based on interviews and records review, the Department has determined that the above allegations is UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies were cited per California Code of Regulations, Title 22.

This report was reviewed with Jolie Higgins and a copy of the report was provided.