Complaint Investigation Report

435294345-5-20-2025-26-AS-KHOS-DH2HYR-20250526063711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/29/2025 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 26-AS-20250129152555

Resident Services Director - Ria Hernandez

- Facility staff tells resident to use their diaper rather than assist the resident to the bathroom

- Facility staff does not offer resident water resulting in dehydration

- Facility does not safeguard resident's personal belongings

- Facility staff handled a resident roughly

On 05/20/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the allegations received. LPA met with Resident Services Director - Ria Hernandez and explained the purpose of today's visit.

During the investigaiton documents are reviewed, interviews are conducted, and observations are made. It cannot be determined if the allegations took place as described. Contridicting information cannot confirm if they took place. Facility has toileting plans for all residents. Water is encouraged, sometimes juice, to residents as well as snacks. Staff do are not aware of how or if the resident's belongings went missing. Staff indicate that residents tend to take off clothing such as sweaters and leave them behind. Or, residents due to their diagnosis' of dementia may take another resident's clothes unintentionally. No staff or residents indicate seeing staff handle resident's roughly as described. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with Resident Services Director - Ria Hernandez and a copy is provided during today's visit.