Complaint Investigation Report

Allegation: Staff used inappropriate language with resident

It was alleged that facility staff used inappropriate language with resident During the course of this investigation, LPA conducted resident and staff interviews. Based on 3 staff interviews, it was denied that staff used inappropriate language with the resident in the facility. 3 out 3 staff members deny that they have witnessed any other staff members using inappropriate language with residents during their shifts. An interview with 5 residents were conducted, 5 out 5 residents state deny that staff use inappropriate language with them. 5 out 5 residents deny that they have yelled at or have heard any other residents use inappropriate language with each other. Based on the information gathered, it is unclear if the staff used inappropriate language with the resident.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.