Complaint Investigation Report

Facility is not maintaining centrally stored medication record

On 12/20/2023, 3 out of 3 resident’s centrally stored medications and centrally stored medication records were inspected. 3 out of 3 resident’s medications observed to be accounted.

It was alleged that 2 residents get neglected.

2 staff members were interviewed. Based on interview, 2 out of 2 staff denied residents being neglected.

1 resident was interviewed. Based on interview, resident denied being neglected by staff.

Based on record review, there were no issues or concerns regarding neglect of the residents.

Residents cash resources are coming up short

On 12/20/2023, 3 out of 3 resident’s P&I money were inspected. 3 out of 3 residents P&I money observed to be maintained without shortage of money. On 10/13/2023 and 11/02/2023, LPA Dolores inspected 3 resident’s P&I money during an unannounced visit. No issues were noted regarding the resident’s P&I money during the visits.

Facility staff abused resident by forcing residents to go on outings

2 staff members were interviewed. Based on interview, it was stated that 2 out of 3 residents are very vocal and would verbalize if they forced to do something they don’t want to do. 2 out of 2 staff denied forcing any residents to go on outings. It was stated that they always encourage them to go on activities as community integration is important, but they never forced anyone.

1 resident was interviewed. Based on interview, resident denied being forced to go on outings. PAGE 2 OF 3.