Complaint Investigation Report

435202754-5-7-2025-26-AS-KHOS-DGLMZG-20250512100306

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/01/2024 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 26-AS-20241001103255

Staff are physically abusing resident while in care

Staff are not serving resident food quantity necessary to meet their nutritional needs

Staff not ensuring that incontinent residents are kept clean and dry

Facility staff are not competent to provide the services necessary to meet the residents need

Facility is not administering medication per doctor's order

On 05/07/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the allegations received. LPA met with Medtech Rachel Pearce and explained the purpose of today's visit. Administrator is not present on this day.

During the investigation, LPAs conducted interviews, collected and reviewed pertinent documents, and made observations. As a result of the investigation, LPAs could not prove or disporve these allegations took place. Documentation, observations, and interviews are contrary to what the allegations state. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.