Complaint Investigation Report

R1 provided additional information during the interview stating that R1 is seeing numbers when he/she is on the phone. Staff are being intrusive, S3 & S5. It started with S5 and said R1 was being disrespectful of being aggravated and has a tone that R1 will get in trouble. R1 doesn't like when they ask what he/she's doing on the phone in front of clients. R1 said its okay if they pull him/her aside. R1 told staff he/she doesn't have to show them anything about family and friends. S3 was asking R1 for pictures.

LPA Dolores interviewed four staff members. S3 mentioned that residents are allowed to use their phone. S3 never questioned R1. They talk all the time. R1 reads his/her kindle a lot and S3 asks what R1 reading. Everyday things. S1 will ask what are R1s interest. R1 usually tells S3 what he/she's reading. When S3 does ask R1 does say it's none of his/her business. S3 just says okay and walk away. For majority of the time, R1 responds well and he/she'll tell her what she's reading and doing. S3 never asked R1 for someone's phone number. S1, S3 & S3 didn’t observe any staff harassing or inappropriately speaking to resident. S4 shared that they prompt the resident because they’re just reminding. S4 mentioned that R1s baseline is having hallucinations and delusions.

Based on records review, R1 has symptoms that include attention-seeking, perseveration on negativity, poor concentration, sleep disturbances, depression, poor impulse control and a history of hallucinations when off medication.

Based on interviews and records review, the department has determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.