Complaint Investigation Report

On 09/06/2023, 6 residents were interviewed. 5 out of 6 residents has not experienced a staff member inappropriately talk to them about another resident in care. 5 out of 6 residents has not experienced a staff member talk to them about resident (R1).

On 09/06/2023, 2 staff members were interviewed. 2 out of 2 staff members has not observed nor is aware of an incident where staff (S1) talked inappropriately about R1 to another resident. Based on interview, R1 tends to believe that people are saying things to him/her. After follow-up and observation, the incidents were not found to be true.

Based on record review and interview, the reporting party (RP) believed the client was having delusional beliefs about the interaction with the alleged staff (S1). RP states these accusations are not uncommon.

The review of R1’s records confirmed R1 experiences symptoms, and the facility has an objective/plan to address R1’s needs.

The Department has investigated the above allegation. Based on interview, record review and observation the Department has found the above allegation is unsubstantiated. An unsubstantiated finding indicates that although the allegation may have happened and/or is valid there is not a preponderance of evidence to prove the allegation did or did not occur.

No deficiencies were cited per California Code of Regulations, Title 22.

This report was reviewed with Administrator, Mark Castillo and a copy of the report was provided.