Complaint Investigation Report

On 09/05/2024, 2 staff members were interviewed. Based on staff interviews, it was stated that on 08/25/2024 an incident happened between resident (R1) and R1's family members. The front desk staff observed R1 and R1's family member having an argument in the facility's parking lot. The front desk staff called the memory care director for assistance, and by the time the memory care director arrived the resident was already inside the facility.

Based on interview and record review, the facility's staff were not in the parking lot and involved in the argument between R1 and R1's family members. Intervention with staff happened when R1 was already in the community.

The Department has investigated the above allegations. Based on interview, record review and observation the above allegations are unfounded meaning the allegations are false, could not have happened and/or is without a reasonable basis.

No deficiencies were cited per California Code of Regulations, Tile 22.

This report was reviewed with Executive Director, Eugenia Smith and a copy of the report was provided.